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Questions the editorial team can answer
If you are wondering whether a bonus offer at Frank is still running, whether the wagering terms have changed since our last update, or whether a payment method we mentioned is still available, that is exactly the kind of thing we can help with. Our team keeps the site current, and we are glad to hear when something no longer matches what you see on the operator’s own pages.
We can also clarify how we reached a particular rating, what our review criteria cover, and why we described a certain promotion the way we did. Those are editorial matters, and they belong with us.
Questions for the operator
Account access problems, verification requests, deposit delays, withdrawal refusals and bonus disputes all have to go to Frank’s own support team. We cannot see your account, we cannot move money, and we have no way to change a decision the operator has made about your balance.
When you contact the operator about such matters, keep a record of every message and any reference numbers you receive. That documentation makes it much easier to follow up if the issue is not resolved within a reasonable time.
Corrections and outdated information
If you spot a figure, a term or a condition on our Frank review that no longer matches what the operator is showing, tell us and we will check it. We treat corrections seriously and update the page once we have confirmed the change against the operator’s own documentation.
We do not act as a middleman in disputes, and we cannot reverse a decision or release funds. What we can do is make sure the information we publish reflects what Frank actually offers, so that the next reader is not misled by something we got wrong or that has since changed.
Before you write to us about a practical problem, check whether the answer already sits in the terms and conditions on Frank’s website. Most account and payment questions are answered there, and going straight to the source often gets you a faster result than routing the question through us.